How to get your client to pay you!

Mar 12

Written By Shannon Knight

Step 1: Make the Call

Start by picking up the phone. A direct call can often resolve payment issues quickly.

Be Friendly: Approach the conversation with a polite tone. Mention the outstanding invoice and ask if there are any concerns.
Listen: Give your client a chance to explain any issues they might have.

Step 2: Send a Friendly Reminder

If a call doesn’t work, send a gentle reminder via email or message.

Keep It Simple: Politely remind them of the unpaid invoice. Include the invoice number, amount, and due date.
Offer Help: Let them know you’re available to discuss any questions.

Step 3: Write a Letter of Demand

If reminders don’t lead to payment, consider sending a formal letter of demand.

Include Details: Write down the invoice number, amount owed, and previous communications.
State Next Steps: Mention any potential late fees or further actions if payment isn’t received.

Step 4: Offer Payment Options

Sometimes clients may struggle financially. Offering flexible payment options can help.

Payment Plans: Suggest breaking the payment into smaller installments if they can’t pay the full amount at once.
Multiple Payment Methods: Make it easy by accepting different payment methods (like bank transfers or credit cards).

Step 5: Know When to Escalate

If you still haven’t received payment after trying everything, it may be time to consider stronger actions.

Collections Agency: This can help recover the debt, though it may come with fees.
Legal Action: For significant amounts, consult a legal professional about your options.

Conclusion

Getting paid on time is essential for your business. Start with a call, follow up with reminders, and take formal steps if necessary. Clear communication is key, and being proactive can help you avoid payment headaches in the future!

Shannon Knight